Overview
Liquor Licence 57619575
We supports the responsible service of alcohol.
It is against the law to sell or supply alcohol to or to obtain alcohol on behalf of a person under the age of 18 years.
You must be over 18 to place an order, or to receive a delivery.
Returns and Refunds Policy
If your delivery is incorrect, damaged, or unsatisfactory in any way please email us with the details within 7 days. If you receive a delivery with any breakages we will organise for the broken bottle(s) to be replaced at no additional charge. We will bear the reasonable cost of returning goods that are incorrect. Any products that are returned must be unopened.
Risk of damage, loss or deterioration to product passes to the buyer upon delivery and therefore no refunds are offered for products that are damaged after delivery.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at admin@spiritato.com.
Delivery Information
We use Australia Post and you should expect delivery within 3 to 10 working days, depending on your location. Postage is calculated once you have completed your shopping and will be displayed at the checkout when your payment is finalised.
A signature is required on all deliveries. When you are not available at the time the delivery is attempted Australia Post will leave a card to let you know the wines are available to be collected at your Post Office. If you are unable to collect the wine within 10 days Australia Post may return the wine and additional charges may apply for re-delivery.
Appropriate ID may be required to ensure the recipient is not less than 18 years of age. On delivery please inspect the goods to ensure there are no breakages and that the correct items have been received.
Incorrect address/delivery details
If any deliveries cannot be made due to an incorrect address or incorrect delivery details, the items will be returned to us and additional postage charges will apply for re-delivery.
Spiritato cannot be held responsible for deliveries to incorrect or incomplete addresses which are provided by the customer. If the incorrect address is supplied to us and the delivery is made, the customer assumes responsibility for the entire purchase.
Privacy Policy
Spiritato keeps the information you have provided to us confidential. Any information we collect in relation to you is kept strictly secured. We do not pass on or sell any of your personal details with anyone. We use your details provided to process your order(s), provide you with customer service and to provide you with our newsletter.
Use of picture(s)/film/likeness:
I agree to allow ELIT Wines & Spirits Pty Ltd t/a Spiritato Distillers, its agents, officers, principals, employees and volunteers the use of picture(s), film and/or likenesses of me for advertising purposes. In the event I choose not to allow the use of the same for said purpose, I agree that I must inform ELIT Wines & Spirits Pty Ltd t/a Spiritato Distillers of this in writing. To do so please contact us at admin@spiritato.com
Need help?
Contact us at {email} for questions related to refunds and returns.
